Senior Chatbot Architect

September 07, 2023

Company Overview:

arabot is MENA’s #1 semantic automation platform that brings conversational AI and service fulfillment together to get the job done. We are a fast-growing startup with lots of exciting business and technical challenges coming everyday solved by motivated and bright minds. On joining our team, you will enjoy competitive salary and benefits, flexible working hours, remote work policy, great environment and culture!

Job Summary:

The chatbot architect will be responsible for gathering the requirements from the customers, building chatbot workflow, implementing and maintaining the chatbots.

Job Description:

  • Designing, building chatbots, performing an evaluation of use cases, challenging requirements, and enhancing the user chatbot experience.
  • Working with partners and customers to architect, develop, and implement integrations to source systems and decisioning tools necessary to deliver a personalized customer experience contained within the Bot.
  • Working cross-functionally with Business, IT, Network, Security, and development teams to understand the customer/business needs and convert these insights into actionable requirements as well as propose a detailed flow diagram to realize customer’s requirements.
  • Participating and contributing to group dialog and activities, applying active listening and articulating user, business, and/or technical reasoning for detailed design decisions with the ability to incorporate feedback.
  • Deploying, monitoring, maintaining, and improving customer’s chatbots, and collecting and making sense of usage data.
  • Conducting internal chatbot tests, measuring the chatbot ability to quickly and accurately manage different scenarios of varying complexity.
  • Facilitating and conducting live customer testing, monitoring results and identifying needed modifications and improvements.
  • Resolving technical issues by debugging and supporting coding and testing functions.
  • Responding to application issues by troubleshooting, analyzing and assessing root cause.

Job Specifications:

  • BSc in computer science or any related field.
  • 3+ years of experience as chatbot architect.
  • Skilled in workflow designing tools.
  • Extensive experience working on nodes, intents, NodeJs, and APIs.
  • Proficiency in JavaScript.
  • Strong customer facing experience, with the ability to resolve customer issues and ensure customer satisfaction.
  • Outstanding communication, interpersonal skills, hard worker and highly creative
  • Fluent in Arabic and English

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