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Success Stories from Industry Leaders
Logistics
Aramex is a Dubai-based comprehensive logistics company, with operations in over 69 countries. As part of a broader digital transformation mission, Aramex used WhatsApp chatbot to provide consumers with excellent customer service and in turn, increase awareness of its products and services and improve business models. Arabot is providing Aramex with a technology solution chatbot, which will be responsible for the automation and arrangement for shipment delivery without any human interaction. This will ensure great customer experience and quick interaction, tremendously reducing operational costs.
Great results:
15 million customers served through WhatsApp Business.
50% of shipment enquiries processed by Arabot chatbot solution.
Government Services
FAHR's vision is to have a happy and innovative government with a mission to continuously develop innovative solutions to serve UAE human capital. FAHR partnered with arabot to build and deliver Hamad, the virtual employee from the Federal Authority for Government Human Resources. By harnessing the power of advanced technology, FAHR aims to enhance the overall experience and drive positive transformation within the UAE public sector.
Great results:
Hamad acts as FAHR's legal expert, answers FAQ and questions related to services.
Hamad also handles objection and support requests.
Financial Services
The Saudi National Bank (SNB) is a prominent Saudi Arabian bank and the leading financial institution in the region with a mission to be the best Digital Bank in the region and provide the best in customer service. Today SNB receives a huge amount of customer feedback and complaints that require near real time interactions and response and therefore, the proposed AI enterprise and data classifier solution “SONOF” has been designed specifically to SNB to automate the process of handling complaints, processing tickets and other business operations.
Great results:
SONOF is a textual data classifier solution built upon the fundamentals of Natural Language Processing (NLP) for the banking industry.
It combines advanced Arabic/English Named Entity Recognition (NER) for entity identification with Deep Learning (DL) models for topic classification.
SONOF assists NCB by understanding and categorizing customers feedback.
The result is a more efficient and faster customer experience.
Education
Chatbot services as an admission interface: An experience from the Batterjee Medical College (BMC) - Jeddah - KSA. By leveraging chatbot technology, BMC is now able to ease the transition to college for new students and alleviate the administrative load for college staff.
Great results:
BMC chatbot can answer thousands of student questions about BMC, the registration process, the different majors and degrees at the college, scholarships and other financial questions, paying for tuition fees, applying for admission, campus services, contacting the college, submitting feedback or complaints and more, easing the workload of the people who would normally serve these roles.
To date, the chatbot has successfully helped over 10% of new students enroll in Batterjee Medical College.
BMC bot has successfully answered 95% of the messages received with a high accuracy rate of answered messages.
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