Keep your customer engaged through the entire journey
Let our omnichannel engagement platform support your customers and automate your workflow. Zero coding required.
20M+
Users Served
60%
automation rate for customer interactions
40%
decrease in incoming calls
See how Arabot engagement platform works
With Arabot, you can easily create any chatbot for all industries and deploy it anywhere
Dedicated to our customers
Improve your customer experience, generate leads and reduce operational costs.
Reliable support
The AI agent is just like a personal assistant who’s always ready to help
One to One with your people
Customers experience conversations that feel authentic and personalized
Easier knowledge access
Find the right answers faster without having to go through endless data streams
Generative AI Integration
With the power of large language models such as ChatGPT, you can expect a smarter and more helpful AI assistant that improves customer experience, automates tasks, and provide valuable insights to fuel business growth.
No-code bot builder
Build your AI Agent and chatbot with no coding experience. Design advanced workflows with a simple drag-and-drop interface to automate business processes and make customer interactions more efficient.
Platform Integrations
Your AI agent can access real-time customer data; verify a customer's identity and then pull up their transaction history. It can greet them by name, reference past transactions, and offer relevant recommendations. Think customer satisfaction and loyalty at scale.
Robust analytics
Identify frequent drop off points, knowledge gaps and escalation attempts. Know where you need to fine-tune your business to optimize your customer experience along each step of the journey.
Integrate with many messaging platforms
You can integrate your chatbot with world-class messaging apps like WhatsApp, Facebook Messenger, Slack, Telegram, Hangouts.
What you’ll get
Automate your CX and improve productivity.
Success Stories from Industry Leaders
Logistics
Aramex is a Dubai-based comprehensive logistics company, with operations in over 69 countries. As part of a broader digital transformation mission, Aramex used WhatsApp chatbot to provide consumers with excellent customer service and in turn, increase awareness of its products and services and improve business models. Arabot is providing Aramex with a technology solution chatbot, which will be responsible for the automation and arrangement for shipment delivery without any human interaction. This will ensure great customer experience and quick interaction, tremendously reducing operational costs.
Great results:
15 million customers served through WhatsApp Business.
50% of shipment enquiries processed by Arabot chatbot solution.
Government Services
FAHR's vision is to have a happy and innovative government with a mission to continuously develop innovative solutions to serve UAE human capital. FAHR partnered with arabot to build and deliver Hamad, the virtual employee from the Federal Authority for Government Human Resources. By harnessing the power of advanced technology, FAHR aims to enhance the overall experience and drive positive transformation within the UAE public sector.
Great results:
Hamad acts as FAHR's legal expert, answers FAQ and questions related to services.
Hamad also handles objection and support requests.
Financial Services
The Saudi National Bank (SNB) is a prominent Saudi Arabian bank and the leading financial institution in the region with a mission to be the best Digital Bank in the region and provide the best in customer service. Today SNB receives a huge amount of customer feedback and complaints that require near real time interactions and response and therefore, the proposed AI enterprise and data classifier solution “SONOF” has been designed specifically to SNB to automate the process of handling complaints, processing tickets and other business operations.
Great results:
SONOF is a textual data classifier solution built upon the fundamentals of Natural Language Processing (NLP) for the banking industry.
It combines advanced Arabic/English Named Entity Recognition (NER) for entity identification with Deep Learning (DL) models for topic classification.
SONOF assists NCB by understanding and categorizing customers feedback.
The result is a more efficient and faster customer experience.
Education
Chatbot services as an admission interface: An experience from the Batterjee Medical College (BMC) - Jeddah - KSA. By leveraging chatbot technology, BMC is now able to ease the transition to college for new students and alleviate the administrative load for college staff.
Great results:
BMC chatbot can answer thousands of student questions about BMC, the registration process, the different majors and degrees at the college, scholarships and other financial questions, paying for tuition fees, applying for admission, campus services, contacting the college, submitting feedback or complaints and more, easing the workload of the people who would normally serve these roles.
To date, the chatbot has successfully helped over 10% of new students enroll in Batterjee Medical College.
BMC bot has successfully answered 95% of the messages received with a high accuracy rate of answered messages.
You're in Good Company
What our customers are saying.
We were pleasantly surprised by the seamless implementation and integration of arabot.io into our existing systems, surpassing our expectations. Arabot team's professionalism and dedication played a vital role in ensuring a smooth transition. We were highly impressed by the responsiveness and ability to accommodate our needs and customization requirements. The addition of Arabot’s chatbot has significantly enhanced our business operations by automating customer responses and reducing the reliance on manual assistance for addressing various inquiries.
Basheer Alraiqib
CIO
Frequently Asked Questions
What do you mean by 'active user'?
An active user is a user who interacts with your chatbot across different channels during the billing cycle.
Can I import an existing FAQ to the chatbot builder?
Yes! With Arabot, you don’t have to copy and paste or manually re-create your FAQ content. Our chatbot solution allows you to automatically import an existing FAQ list. Your bot will instantly deliver smart automated responses using support questions from your FAQ list.
What platforms are available to be integrated with the bot?
We develop chatbots for channels and business applications (CRM, live chat applications., websites, apps, Whatsapp., Facebook Messenger, Google Sheets, Twilio, Skype for Business, Slack and LiveAgent.)
Can you provide support with WhatsApp verification?
Yes! We help medium and large businesses get WhatsApp API access so that you can provide customer support and deliver notifications to customers. We will also guide you through the application process.
Can I integrate your chatbot with my backend systems and applications?
Absolutely! You can easily integrate our chatbots with your applications via APIs to connect and communicate with your backend system and different applications as per the requirement.
How much time goes into developing and launching a chatbot?
It depends on the complexity of the project requirements. Our current record is 3-4 weeks to build and deploy an AI chatbot. However, in more complex scenarios, it might take 2-3 months, from the design phase to the go live date.
Can I deploy my chatbot on-premises?
Absolutely! You can deploy your chatbot on-premises so that you can have overall control on security measures. With our on-premise solution, we have continuous in-house maintenance and support available for your business.
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