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LogisticsLive Agent: Live Chat Software & Ticketing System
Seamlessly switch from chatbot to human support. Our live chat software provides your needed second-line customer support, ticketing, and conversation tracking
Empower Your Support Team in the Middle East with Arabot's Live Agent Software
While automation handles many customer interactions, the human touch remains essential for resolving complex issues and building stronger relationships. Arabot's Live Agent provides a powerful, integrated live chat software and ticketing system designed to work seamlessly with our AI Chatbot. Offer your customers a smooth transition to human support when needed, equip your agents with the right tools, and ensure every inquiry is tracked and resolved efficiently, a key element for customer satisfaction in the Middle East.
Bridge the Gap Between Automation and Human Support
Seamless Escalation
Ensure customers experience a smooth, context-aware handover from chatbot interactions to a human agent.
Efficient Issue Resolution
Equip your support team with the tools they need to manage inquiries effectively through an integrated ticketing system.
Improve Agent Productivity
Provide agents with conversation history and customer context, reducing repetitive questions and speeding up resolution times.
Enhance Customer Satisfaction
Offer personalized, empathetic support for complex or sensitive issues where human interaction is preferred or required.
Key Features of Arabot's Live Agent
Integrated Live Chat
Engage customers in real-time conversations through a user-friendly chat interface.
Built-in Ticketing System
Create, assign, track, and manage customer support tickets from initiation to resolution. No more juggling separate systems.
Seamless Chatbot Handover
Agents receive the full conversation history from the chatbot interaction, providing immediate context for faster, more informed support.
Agent-Focused Interface
Designed for efficiency, allowing agents to handle multiple chats, access knowledge bases, and manage tickets effectively.
Conversation Tracking
Maintain a complete record of all interactions, both automated and human-led, for quality assurance, training, and compliance.
Performance Reporting
Monitor key support metrics such as agent response times, resolution rates, ticket volume, and customer satisfaction scores.
When is Live Agent Essential?
Complex Inquiries
Sensitive Matters
Customer Preference
often valued in Middle Eastern customer service
Legal & Compliance
High-Value Interactions
Elevate Your Second-Line Support!
Integrate intelligent automation with essential human oversight. Arabot's Live Agent ensures no customer falls through the cracks and empowers your support team to deliver exceptional service when it matters most, especially to your customers in the Middle East. Provide seamless, efficient, and trackable human support integrated within your customer engagement ecosystem.
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