Over the past decades, we have all seen the power of artificial intelligence and what it can do to change peoples’ lives and increase businesses’ productivity and operational efficiencies. Whether portrayed in science fiction or prevalent in real life, the advantages of AI are countless, which prove that artificial intelligence (AI) has the potential to outperform humans at many tasks.
From industrial robots and virtual agents to Apple’s SIRI and self-driving cars, AI has no limits of where it can go. Thanks to these AI developments; businesses are now able to provide their clients with an exceptional customer experience, which will quickly give them a strategic advantage in an otherwise traditional service market.
If you’re wondering how AI can help you boost your business and provide an intelligent, better and informed customer experience (CX), keep reading to find out how you can use AI-powered tools to have a better understanding of your customers.
- Automating Business Processes and Tasks
One massive advantage of artificial intelligence is the ability to automate business processes that will increase productivity and help you provide your customers with a quick and convenient support. By deploying AI-powered applications like chatbots and virtual assistants, businesses can quickly respond to common customer queries and provide proper answers to queries, all of this while having excellent command of customers’ languages. Chatbots like these provided by arabot, for instance, have the ability to understand and analyze simple and complex Arabic and English content.
While it’s not economically and humanly feasible to provide an excellent customer service at every point along the customer journey, companies must do so in order to retain their current customers and attract new customers. With advancements in machine learning and artificial intelligence, businesses are now able to respond efficiently and quickly to complaints, questions and feedbacks from customers in a timely manner as they are available 24/7.
Innovative AI technologies such as machine learning and deep learning are being increasingly incorporated in industries and organizations all over the world to enhance the automation of repetitive tasks, bringing about an AI automation to a level that has not been witnessed before.
- Providing a Personalized Customer Service
Apart from being designed to simplify the interaction between humans and computers, AI can now be effectively used to predict customers’ actions and provide a personalized customer service based on their previous behaviors.
Gone are the days of relying on guesses to understand customers’ needs, promoting your top products or services and hoping for the best. Customers’ expectations are constantly evolving, and businesses need to be aware of customers’ behaviors and preferences. That’s when AI comes to play, looking further ahead and trying to see what will come next.
Artificial intelligence can offer what is called predictive personalization. You might think you need a magical formula to predict your customers’ behaviors and actions, but in reality, predictive personalization is based on pure science named machine learning.
Businesses are now able to tailor products, services and offers according to customers’ needs. This can be done with the help of machine learning, which collects data through research to find patterns of user behaviors. Remember that anticipating customer’s actions ahead of others is the best way to retain your customers and provide them with a smooth and streamlined experience.
- Gaining Important Customer Insights from Real-time Data
Exceptional customer service seeks to surprise and delight clients using AI-enabled customer journey analytics, which improve customer engagement and help your employees make informed decisions. This comes in handy since AI can collect information regarding the customer in real time, informing your employees of who they are talking to, the customer’s previous interactions, their preferences, the potential problem the customer is facing and how to solve it. Having this information during the interaction is crucial sine it provides your employees with more time and data to resolve the issue.
With the help of AI-enabled tools such as facial recognition software, voice detection, text analytics, and machine learning which allow businesses to know what their customers see, identify the right response and convey it in real time, companies can unlock a whole new world of possibilities to build a more interactive, personalized customer experience.
AI presents an exciting opportunity to improve customer satisfaction, increase customer loyalty and enhance business-client interactions. If you ready to put some effort to keep up with the rapidly changing demands within your market and change the way your business operates, then we encourage you to give some thought to artificial intelligence and the benefits it can bring to your business. If you have any questions, please don’t hesitate to contact us at info@arabot.io