Clear next steps
Guide people from an initial question towards the right service or action.
Solutions · Customer Engagement
Turn every customer conversation into a clearer next step.
Help customers ask questions, make requests, book services, receive updates and reach the right team through WhatsApp, web, phone and other channels.
Start with the need
A conversation should not lose its context every time it changes channel or reaches a different team. Connect the question, the service request and the people who can move it forward.
Connected context
Carry useful request details into workflows and human conversations.
Visible journeys
Use conversation and journey insights to identify where experiences need attention.
Where this solution can help
Customer support
Help people find relevant answers and reach the right support team.
Service requests
Collect the information needed to route and follow a request.
Appointment and booking journeys
Support bookings, confirmations, changes and reminders through connected systems.
Live-agent handover
Bring a person into the conversation with useful context intact.
Campaigns and notifications
Coordinate relevant messages and updates within agreed consent rules.
Customer journey analytics
Review conversation activity, handovers and journey patterns.
From a customer question to a tracked service request
An example journey to shape around your systems and permissions. Available actions depend on approved integrations; this is not a customer implementation claim.
Understand
Conversational AI clarifies the customer’s question and answers from the service knowledge base.
Act
An AI agent can create or update a service request through an authorised integration, following a defined chat flow.
Involve the team
A live agent takes over unresolved or sensitive cases with the conversation and request details.
Follow through
Send the confirmed status through the customer’s channel and review handovers and completion in journey analytics.
How Arabot helps
Conversational AI clarifies the customer’s intent and answers service questions. AI agents can retrieve details or create requests through authorised integrations. Chat flows define required steps, campaigns support agreed follow-up, and live agents take over when judgement or an exception is needed.
Keep people and permissions in the process.
Define approved knowledge, channel permissions, consent requirements and escalation routes for each journey. Sensitive or unresolved requests should reach an appropriate person.
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Explore the products behind the work. Integrations and controls are agreed for each deployment.
Arabot CX Platform
AI agents, chat flows, campaigns, integrations and live-agent support.
Explore Arabot CX PlatformSee the workflow in context
Bring your next workflow into focus.
Tell us about your team, systems and requirements. We can explore the right starting point together.
Talk to us