Arabot · AI-powered CX Platform

Turn every conversation into measurable outcomes.

Arabot CX Platform connects conversations with AI agents and service workflows across WhatsApp, web and other channels.

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Core components

Everything teams need to build connected customer journeys.

Bring the channels, AI, service teams and business systems behind the customer experience into one connected platform.

AI agents

Build AI assistants that use context and approved knowledge to understand requests and support service teams.

Chat flows & journeys

Use triggers, conditions and actions to guide conversations and move service requests forward.

Live-agent support

Bring a service team into the conversation with the customer’s request and context intact.

Campaigns & channels

Coordinate WhatsApp conversations and campaigns, with support for web and connected channels.

Integrations

Connect CRM, HIS, booking and telephony systems through APIs, events and webhooks.

Customer context & insights

Keep engagement profiles, consent and timelines connected, and use outcomes to improve service.

CX Platform capability

See the story behind every conversation.

Conversation Intelligence brings journey patterns, recurring needs and handover context into view, helping teams decide where to focus next.

Explore Conversation Intelligence

A conversation, with context

From conversation to a confirmed appointment change.

When a customer needs to reschedule, the AI agent checks availability, updates the connected booking system and confirms the new time in the conversation.

WhatsApp · service conversation

Arabot SupportCustomer service Appointment

Today

Maya

Could you help me move my appointment to next week?

10:14

Arabot assistant

Of course. Thursday at 3:00 pm is available next week. Shall I move your appointment to that time?

10:14

Yes, Thursday at 3:00 pm would be great.

10:15

Booking updated · Thursday, 3:00 pm

Arabot assistant

Your appointment has been changed to Thursday at 3:00 pm. The new time is confirmed in the booking system.

10:15

Add a note Choose another day

Appointment changed and confirmedTime agreed · Booking updated · Confirmation delivered

The engagement journey

From first message to next action.

A shared operating model keeps customer context and business action connected at every step.

Connect

Customers start through WhatsApp, web, voice or a connected social channel.

Understand

Identity, consent, language, knowledge and the right context shape the response.

Orchestrate

A journey, assistant, campaign or integration turns intent into a useful next step.

Resolve

Automation hands over to the right person when the request needs human judgment.

Built for enterprise control

Move quickly, with the right guardrails.

Roles, approvals, versioning, policy controls and auditability help teams keep every workflow and AI action accountable.

Draft → test → approve → publish

Keep generated and manually built assets reviewable through the same release path.

Consent and policy by design

Respect communication preferences, quiet hours, permissions and approved tools.

Human oversight when it matters

Route low-confidence, sensitive or complex requests to the right team with context intact.

Ready for your operating model

Connect the systems, data boundaries and deployment profile your organisation requires.

Ready to connect conversations to work?

Tell us what your teams are trying to build, improve or automate.

Talk to the Arabot team ↗