Programme choices with context
Explain published prerequisites, study formats and application dates so prospective students can compare their options.
Solutions · Education
Support every stage, from first enquiry to student life.
Help applicants find the right programme and complete their documents, then connect enrolled students to registration guidance, records and routine services.
Different questions at every stage of student life.
During an admissions intake, questions about entry requirements, documents and deadlines arrive together. Once students enrol, the focus shifts to timetables, campus services and records. The experience should recognise the student’s stage instead of answering every enquiry with the same prospectus.
Applications ready for the next stage
Show applicants what is outstanding and confirm when their submitted documents reach the admissions system.
Student services completed
Let enrolled students request letters or transcripts and receive the recorded outcome without repeating their details.
From programme discovery to campus services
Programme exploration
Conversational AI can ask about the intended subject and level of study, then explain relevant programme information from the institution’s prospectus.
Admissions documents and follow-up
Explain the chosen intake’s requirements, identify missing documents and update the checklist when the admissions system records receipt.
Registration and campus orientation
Answer registration questions and explain facilities, timetables and service hours using current university information.
Letters and transcripts
AI agents can submit and fulfil routine document requests through connected student-record workflows.
Everyday student-service requests
Capture the student’s need, create the service request and return its recorded progress or completion from the university system.
Help an applicant understand a missing-document notice
Illustrative scenario
Admissions support
WhatsApp
Service journey
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Know what is missing
See the document required for your programme and intake.
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Submit it securely
Use the institution’s document-submission route.
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Know it has arrived
Receive the recorded receipt or remaining requirement.
Application context
Conversational AI identifies the programme and intake; the admissions connection retrieves the document notice after the institution’s identity checks.
Secure document handling
The conversation directs the applicant to the institution’s submission route rather than collecting unnecessary personal records in open chat.
Admissions-record update
An AI agent checks the submission response and updates the document checklist through the configured admissions workflow.
Receipt and next action
Arabot CX Platform sends the recorded receipt or remaining requirement. Completing the document task is distinct from deciding admission.
Give admissions and student services a shared view
Arabot CX Platform distinguishes a prospective applicant from an enrolled student. Conversational AI draws on the right programme or campus information; agents connect the request to admissions or student-record systems. Routine digital services can run end to end, with status updates kept in the same conversation.
Protect student records. Preserve academic responsibility.
The institution defines identity checks, record access, retention and permitted actions. Staff review only exceptions or matters requiring academic judgement or safeguarding when needed; document completion does not guarantee admission. Privacy, age-appropriate handling and accessibility apply throughout.
Support the student lifecycle through conversation
Configure journeys for applicants and enrolled students in Arabot CX Platform, with each using the relevant institutional information.
Arabot CX Platform
One platform for prospective-student enquiries and services after enrolment.
Explore the platformExplore knowledge and student-support workflows
Explore source-based answers and service requests that support the university’s day-to-day student experience.
Which student journey needs attention first?
Choose an admissions task or a recurring request from enrolled students. Bring the relevant information and records so we can define a useful starting point.
Discuss your student experience