Better-prepared applications
Give applicants the requirements that match their service, with missing details identified before submission.
Solutions · Government
Make public services easier to complete.
Connect residents and businesses to the right service, then turn their requests into completed transactions through conversational AI and connected workflows.
Make the service easier to complete—not just easier to find.
A permit renewal may involve different documents, a change in requirements and more than one department. A page of FAQs cannot resolve every situation. Applicants need guidance specific to their service, a way to provide missing details and a reference they can use to follow up.
Continuity across departments
Carry the case context between service stages so applicants do not have to explain their request again.
A result the applicant can use
Return the transaction outcome, reference and any remaining action—not just a generic “in progress” reply.
Support the public-service application lifecycle
Service selection and requirements
Distinguish a new application from a renewal or amendment, then explain the published requirements for that service.
Digital service transactions
AI agents can submit applications and complete rule-based renewals through connected service systems.
Departmental case coordination
Create the case with its supporting details and maintain its reference as work moves between departments.
Application-stage enquiries
Explain the recorded stage, outstanding documents and next action using information from the case system.
Service-centre visits
Explain when an in-person step is required and support appointment requests where a booking integration is available.
From a renewal question to a completed service
Illustrative scenario
Permit renewal service
WhatsApp
Service journey
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Know what you need
A checklist for your renewal service.
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Complete the request
Provide the details needed for the service checks.
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Receive the result
The renewal outcome and your transaction reference.
Service definition
Conversational AI maps the request to the current service catalogue, selecting the renewal requirements rather than those for a new permit.
Identity and case data
The service connection verifies identity and retrieves the relevant permit record; the workflow identifies missing fields before submission.
Transaction execution
An AI agent applies the eligibility rules and executes the renewal, including automated approval where the authority has delegated that decision.
Result and reference
Arabot CX Platform reads the service-system response and returns the recorded result and reference, keeping any outstanding action linked to the same case.
Keep one case across departmental boundaries
Arabot CX Platform keeps the conversation, application reference and departmental updates together. Conversational AI clarifies the service; agents carry the work across connected systems. Routine services can run end to end without making the applicant restart at each departmental boundary.
Service autonomy within the authority’s rules.
The authority sets identity checks, eligibility rules, delegated actions and data access. Automated decisions require explicit authorisation; a complete checklist alone does not establish eligibility. Officers review only policy-reserved decisions or exceptions when needed. Audit records, privacy and accessibility remain part of the service design.
One service conversation, connected to departmental work
Configure the service conversation, connected actions and status updates in Arabot CX Platform.
Arabot CX Platform
Connect public-service guidance to digital transactions and case completion.
Explore the platformExplore intake and document workflows
Explore the reusable request and knowledge workflows behind a public-service implementation.
Which public service should be simpler to complete?
Bring one service, its requirements and the systems involved. We can map the path from first enquiry to a completed transaction.
Discuss a public-service journey