Arrival expectations set
Explain check-in arrangements, directions and published property policies before the guest reaches reception.
Solutions · Hospitality
A personalised guest experience—from booking to check-out.
Help guests prepare for arrival and get things done during their stay, connecting conversations to booking systems, digital services and the teams delivering timely, personalised service.
A stay is personal. Service coordination should reflect that.
A late arrival needs reception’s attention; extra towels belong with housekeeping; a special occasion may need guest relations. Guests should not have to work out the property’s internal responsibilities, and staff need more than a message with no room or stay context.
In-stay requests followed through
Keep the room, requested assistance and recorded progress together until the service team marks the task complete.
Digital completion with personal care
Automate eligible booking and arrival tasks, while making personal assistance available for exceptions and on-site needs.
Useful assistance before arrival and throughout the stay
Arrival planning
Conversational AI answers check-in and travel questions, while agents record arrival details and complete supported digital check-in steps.
Reservation enquiries
Retrieve booking details and carry out changes allowed by availability, rates and the property’s booking rules.
Housekeeping and room assistance
Create a task with room and request details, assign it through the connected service workflow and share its recorded progress or completion.
Dining and property facilities
Explain restaurant hours and facilities, and retrieve availability or reservation details from the relevant system.
Special arrangements and service recovery
Keep the guest’s preferences and issue details with the task so guest relations can coordinate personal assistance without asking them to start again.
A late arrival, ready for check-in
Illustrative scenario
Guest services
WhatsApp
Service journey
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Share your arrival time
Keep your late arrival with the booking details.
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Prepare before you travel
Complete the available digital check-in steps.
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Arrive with clear instructions
Receive the confirmed arrangements for your stay.
Reservation context
Conversational AI captures the arrival details; the booking connection matches them to the verified guest and stay.
Property-system action
An AI agent records the late arrival and completes the digital check-in actions enabled by the property’s booking, access and payment rules.
Arrival record
The reservation is updated with the system-confirmed result so the guest-facing conversation and property team use the same information.
Instructions and continuity
Arabot CX Platform sends confirmed arrival instructions. Subsequent in-stay requests can retain the booking context instead of starting a new enquiry.
Connect guest conversations to front-of-house and service teams
Arabot CX Platform links booking context with property information and service tasks. Conversational AI understands the guest’s need; AI agents coordinate digital actions and carry updates back to the conversation. Digital services can run end to end, while on-site delivery remains visible through the connected task’s status.
Connected guest service, governed by your property’s rules.
The property sets guest verification, booking permissions, payment limits and access rules. Agents report confirmed system outcomes; reception handles only exceptions or needs requiring a person, and service teams carry out physical tasks when needed. Guest-data access and retention follow property policy.
Coordinate the stay without replacing the welcome
Use Arabot CX Platform for pre-arrival conversations and in-stay requests, with property information and service-team follow-up in context.
Arabot CX Platform
Connect digital convenience with the people delivering the stay.
Explore the platformExplore guest-service coordination workflows
Explore the request and support workflows that connect the guest-facing conversation to service delivery.
What would make your guests’ next stay easier?
Choose one property and a moment that matters: late arrival, a booking update or an in-stay request. We can map the systems and service teams behind it.
Talk about your guest experience