More relevant product discovery
Help shoppers narrow catalogue options using their needs, preferred variants and the product facts that matter to them.
Solutions · E-commerce
Hassle-free shopping experience, from discovery to delivery.
Help shoppers discover products, ask about orders and resolve delivery or return questions through conversations connected to your store and service team.
The purchase is only one part of the shopping journey.
A shopper may hesitate over a size, wonder why an order has not arrived or discover that an item needs exchanging. These are different retail moments: each needs the relevant product facts, order history or policy—not the same generic support reply.
Clarity before checkout
Bring size, delivery-fee and payment-policy answers into the buying conversation so shoppers can decide with context.
Continuity after the purchase
Keep order details with the conversation, from delivery updates to the completion of a return or exchange.
Before checkout, after dispatch and beyond delivery
Product discovery and comparison
Conversational AI asks about the shopper’s needs, compares catalogue specifications and explains suitable variants and size guides.
Purchase and checkout assistance
Resolve questions about payment methods, delivery charges and returns before the shopper continues to the store’s checkout.
Dispatch and delivery enquiries
Retrieve order and shipment updates, with tracking information tied to the shopper’s purchase.
Exchanges and returns
AI agents check item, stock and order details, then update the purchase and initiate the return or replacement.
Damaged or incorrect items
Capture the issue and supporting evidence so the store’s remedy workflow starts with the relevant purchase details.
An exchange request, without starting over
Illustrative scenario
Store support
WhatsApp
Service journey
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Your purchase
The original item and order stay with the conversation.
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Your preferred size
See the available option and the exchange terms.
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Your next step
Receive the exchange confirmation and return instructions.
Order context
Conversational AI identifies the item; the order connection supplies its purchase and delivery record after customer verification.
Retail rules
The workflow compares the requested size, stock, exchange window and price difference against the store’s configured policy.
Order-system action
An AI agent updates the purchase and initiates the permitted return or replacement through the connected order system.
Confirmed completion
Arabot CX Platform uses the recorded exchange result for instructions and tracking updates, rather than treating a submitted request as a completed exchange.
Put the catalogue and order record behind the conversation
Arabot CX Platform connects catalogue knowledge with order, inventory and delivery systems. Conversational AI helps shoppers choose; AI agents handle the operational work after a purchase. Connected digital journeys can run end to end, keeping the customer’s context across discovery and service.
Your store policies set the limits.
The retailer controls customer verification, return windows, stock rules and payment permissions. Refunds and replacements follow configured authorisation; staff handle only disputes or actions outside the agent’s limits when needed. Confirm delivery estimates from source systems, protect transaction records and keep card credentials out of chat.
Connect your storefront conversations to retail operations
Bring catalogue answers, order enquiries and after-sales conversations into Arabot CX Platform alongside your customer-service team.
Arabot CX Platform
A connected retail experience before checkout and after delivery.
Explore the platformExplore retail engagement and service workflows
See how support conversations and request workflows connect to the store’s wider customer journey.
Where does your shopping journey lose customers?
Show us the questions shoppers ask before buying and the issues your team handles after delivery. We can map a starting point around your catalogue, order system and returns policy.
Talk about your store